Frequently asked questions
& more on our coffee, subscriptions, and rewards!
About Mayorga & Our products
Are your products Organic?
Yes, all of our products are USDA Certified Organic
ARE YOUR COFFEES TESTED FOR MOLD AND MYCOTOXINS?
Yes! Learn more here.
What is "Specialty Coffee"?
Specialty Grade Coffee represents the highest quality classification of coffee, recognized for its exceptional flavor, aroma, and overall quality.
To earn this distinction, green coffee beans are evaluated using rigorous industry standards, including a traditional 100-point sensory scoring system in which coffees scoring 80 points or higher are considered specialty grade. They are also assessed for defects and overall consistency.
Unlike conventional commodity-grade coffee, Specialty Grade Coffee is selected for its distinctive characteristics, reflecting the care taken throughout growing, harvesting, processing, and roasting.
At Mayorga Coffee, we're committed to sourcing 100% organic Specialty Grade Coffee from Latin American producers, delivering exceptional quality while supporting the communities behind every cup.
Is Cubano Roast from Cuba?
No, our Café Cubano Roast is not sourced from Cuba. It is a blend of organic coffees from Nicaragua, Honduras, and Peru.
Café Cubano Roast pays homage to the Cuban communities that influenced Martin Mayorga throughout his life. Growing up in Nicaragua, Martin spent time with Cuban cigar makers who had fled Castro's regime, listening to their stories and experiencing their tradition of drinking dark, rich, syrupy coffee.
Years later, after moving to the United States, Martin's appreciation for Cuban coffee culture deepened through his experiences with Cuban immigrants in Miami's Little Havana.
Inspired by these traditions, Café Cubano Roast was created to honor the people, experiences, and coffee culture that shaped Martin's journey. Using our signature Latin Slow-Roasting method, we develop a bold, smooth, and syrupy flavor profile reminiscent of a traditional Cuban cafecito.
Why do you focus on coffees from Latin America?
While we have sourced coffees from other regions in the past, our focus remains primarily on Latin America because it is where our roots are.
Mayorga is a Latino and immigrant-owned company, and approximately 85% of our team members are immigrants or first-generation Americans.
We believe meaningful change in the coffee industry begins in the communities we know best. By working in regions where we share cultural ties, speak the language, and understand the historical and economic challenges facing producers, we are better positioned to help address longstanding inequities in the global coffee trade and create lasting impact for farming communities.
Are your products allergen-free?
Our SQF-certified facility does not process any of the top nine major allergens, including peanuts, wheat, and tree nuts.
None of our coffee products contain nut ingredients. Flavor descriptors such as "almond" or "nutty" refer only to naturally occurring tasting notes and do not indicate the presence of nuts in the product.
We only process 100% Organic coffee, chia, and black beans on different production lines.
Is your coffee Kosher?
Yes. We are certified Kosher by the Orthodox Union.
Is your coffee “bird friendly”?
Yes, our coffees are shade grown and support bird-friendly farming practices.
All of the farmers we partner with are certified organic and grow coffee in ways that help preserve native ecosystems, including birds, insects, and other wildlife. Many of our farming partners also carry Bird Friendly certifications themselves, and most maintain approximately 60% canopy cover on their farms.
Through our direct relationships and regular farm visits, we have confidence in the farming practices used by our partners.
While we do not display the Smithsonian Bird Friendly® certification logo on our packaging, this is a deliberate decision. Rather than paying licensing and usage fees associated with the logo, we choose to invest those resources directly back into the farmers and communities we partner with.
We believe this approach allows us to support environmentally responsible farming practices while maximizing the positive impact on our farming partners.
Subscriptions & Rewards
How do I manage my Mayorga Coffee subscription?
Managing your subscription is easy! Log in to your account with the email address associated with your Mayorga Coffee account. You'll receive a one-time verification code via email to securely log in: no password required!
Once logged in, select Subscriptions to access your subscription portal. From there, you can view upcoming orders, update your delivery schedule, skip or pause shipments, manage your payment information, and cancel your subscription.
As a friendly reminder, we send subscription renewal notifications three days before your next scheduled order, giving you plenty of time to review your upcoming shipment and make any necessary changes before it's processed.
How do I redeem my Mayorga Credits?
For one-time orders: Sign in to your Mayorga account and proceed to checkout. Your available credit balance will appear during checkout, where you can choose to apply your credits before completing your purchase.
For subscription orders: Sign in to your account, select Subscriptions. From there, you can toggle automatic credit redemption to ON under "Credits Balance".
For Mobile Checkout:
Click on the balance total to reveal available credits.
How do I earn Mayorga Credits and subscription rewards?
Our rewards program is designed to thank you for being part of the Mayorga Coffee community!
One-time purchases: Earn 3% back in Mayorga Credits on eligible purchases.
Subscription purchases: Enjoy complimentary gifts when you reach eligible subscription milestones, including your 2nd, 4th, and 6th orders. Beginning with your 8th subscription order, you'll also earn 5% back in Mayorga Credits on eligible recurring purchases.
Available credits can be redeemed toward future eligible purchases.
What happens to my rewards if I skip or cancel my subscription?
Skipping or Rescheduling an order does not affect subscription milestone progress or earned credits.
Canceling a subscription: Canceling resets your subscription milestone progress and forfeits applicable subscription credits. If you subscribe again in the future, your milestone and credit progress starts over.
Previously issued credits remain subject to their original expiration dates and applicable program terms.
Do Mayorga Credits expire?
Credits expire one year after they are issued. We encourage you to redeem your available credits before they expire, as expired credits cannot be reinstated.
If you have questions about your credit balance or expiration date, our Customer Experience team will be happy to assist. Info@mayorgacoffee.com