Coffee Subscriptions

Yes! You easily skip or delay deliveries,as well as swap out products to try new things at any time through your customer portal.

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

You will be charged using the same payment method you used to place your initial subscription order unless you make a change to your payment method in your customer portal. 

Orders are processed at 4am each day. You are charged depending on the frequency at which you set your subscription. For example, if your initial order was placed September 25th for monthly subscription your next order will process on the 25th moving forward unless another factor impacts the schedule (such as declined payment).

Please note the date reflected on the portal is the charge date, not the date the order will be shipped. Please allow up to 2 business days for order fulfillment.

Shipping is free in the continental US for orders over $45. 

There is a flat rate of $8.99 for orders that don’t meet the minimum.

1. Login to the customer portal.

2. Scroll down to "Your Subscriptions"

3. Select "Manage Subscription"

4. Click "Update payment method"

5. Click "receive an email"

5. Once you select "send email" you will be sent a secured link to the email address associated with your subscription. Please double-check spam.

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

1. Login to your customer portal.

2. Scroll down to "Your Subscriptions"

3. Select "Manage Subscriptions" to reveal a drop down menu

4. Select "Update Shipping Address"

5. Select "Update" to save the new address

Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment. Updating the address on your general account does not automatically update your subscription addresses.

Removing an address does not cancel a subscription or an order.

How to skip a delivery

1. Log in to your customer portal.

2. Scroll down to "Your Subscriptions"

3. Select "Manage Subscriptions" to reveal a drop down menu

4. On the drop-down, select "Skip.

You will then see the new subscription renewal date reflected.

How to edit your next order date

1. Select "Manage Subscriptions" to reveal a drop down menu

2. Select "Reschedule"

3. Choose the item you'd like to reschedule

4. Select the new charge date on the calendar, and save.

One-time products can be added to your subscription order. Login to your customer portal to add products:

1. Once logged in, scroll down to "Your Subscriptions" and select "add product".

2. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment. 

To manage or delete a one-time product:

1. Select "Manage Product" next to the item you want to remove

2. Select Remove Product

To cancel a subscription, please proceed with the following steps:

Log in to your Mayorga Account on the top right hand corner of the website. You will be automatically redirected to your Account Summary and Subscription Portal

Scroll down to "Your Subscriptions"

Click "Manage Subscriptions"

Select "Cancel Subscription" 

You will receive a confirmation email with your cancelation details.

Please consider this email as confirmation that your subscription has been successfully canceled. 

Cancellations must be done via the account portal. An email/voicemail requesting a cancelation of a subscription does not guarantee it will be canceled immediately. Please note that canceling a subscription will not cancel an order that has already been confirmed/processed. 

If you do not see your subscription as canceled on your portal and have not received a cancelation email -- your subscription has not been successfully canceled. 

If you are experiencing issues with canceleing a subscription, please reach out to our Customer Experience team at info@mayorgacoffee.com, we're happy to help!