Yes! You can modify your subscription at any time

To access your subscription:

1. Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Once logged in, click “Manage Subscription” at the top of the page.

3. Here, you will find your subscription portal. You can modify, skip, reschedule, pause, or cancel your subscription on this page.

You will be charged using the same payment method you used to place your initial subscription order unless you make a change to your payment method in your customer portal. 

Orders are processed at 1am each day. You are charged depending on the frequency at which you set your subscription.

Please note the date reflected on the portal is the charge date, not the date the order will be shipped. Please allow up to 2 business days for order fulfillment. Once an order is shipped, you will be sent a shipping confirmation email with a tracking number.

Shipping is free within the contiguous U.S. for orders over $45.

A flat rate of $8.99 applies to orders under the $45 free shipping threshold.

To update your payment information:

1. Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Once logged in, click “Manage Subscription” at the top of the page.

3. Here, you will find your subscription portal. Scroll down to "Billing" and update. You will be sent a secure link to your email in order to process the updated payment.

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

To update your subscription delivery address:

1. Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Once logged in, click “Manage Subscription” at the top of the page.

3. This will take you to your subscription portal. Scroll to the Address section and update it as needed.

Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Updating the default address on your general account does not automatically update your subscription addresses, as customers are able to have multiple subscriptions going to separate addresses.

Please note that removing an address does not cancel a subscription or an order.

How to skip a delivery

To access your subscription:

1. Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Once logged in, click “Manage Subscription” at the top of the page.

3. Select "Skip" to skip this order. The new date will be reflected shortly

How to edit your next order date

1. Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Once logged in, click “Manage Subscription” at the top of the page.

3. Click on the date under "Next Order". A calendar will appear. Select your preferred date, and hit "apply"

This feature is currently under construction. Please email us at info@mayorgacoffee.com for assistance and a temporary workaround.

We appreciate your patience!

To add a one-time purchase to an upcoming subscription:

1. If you are not already logged in: Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Select "Shop", find your preferred coffee, and go on that product page

3. There will be an option that reads "Add to upcoming subscription on xx/xx/xxx"

4. A success notice will pop up. You can confirm your addition by heading back to your account at the top right hand corner, selecting "Manage Subscriptions" at the top of that page, and reviewing your subscription..

To cancel your subscription:

1. Log into your account using the icon at the top right corner of the home screen. You’ll receive a login code via text or email.

2. Once logged in, click “Manage Subscription” at the top of the page.

3. Select More Options

4. Select Cancel Subscription*

5. We appreciate all customer feedback, we kindly ask you complete the cancellation survey provided at the end of the cancellation steps with your honest feedback, so we can better serve you!

*You will receive a confirmation email with your cancelation details.

Please consider this email as confirmation that your subscription has been successfully canceled. 

Cancellations must be done via the account portal. An email/voicemail requesting a cancelation of a subscription does not guarantee it will be canceled immediately. Please note that canceling a subscription will not cancel an order that has already been confirmed/processed. 

If you do not see your subscription as canceled on your portal and have not received a cancelation email -- your subscription has not been successfully canceled. 

If you are experiencing issues with canceleing a subscription, please reach out to our Customer Experience team at info@mayorgacoffee.com, we're happy to help!