Loyalty Policy
1. About the Program
Mayorga Coffee’s Loyalty Program rewards eligible retail customers for shopping with us through one-time purchases and active coffee subscriptions.
The program originally launched on February 1, 2024. Our rewards structure may evolve over time, but rewards already issued to a customer account will not be removed solely because the way rewards are earned changes.
2. Eligibility & Enrollment
The Loyalty Program is available to eligible Mayorga Coffee retail customers and does not apply to wholesale or B2B accounts.
There is no separate signup required. When you place an order through MayorgaCoffee.com, a customer account is automatically created or associated with your purchase and enrolled in the applicable loyalty earning structure beginning with your first eligible order.
We recommend using the same email address for future purchases so your orders, rewards, and account activity remain connected.
3. Mayorga Coffee Credits
Eligible rewards may be issued as Mayorga Coffee credits that can be used toward future qualifying purchases.
Credits:
- Expire one year from the date they are earned
- Are non-transferable
- Have no cash value and cannot be redeemed for cash
- Must be applied before an eligible order is processed
- Cannot be applied retroactively to a completed order
Available redemption options may vary depending on the type of order or reward.
4. One-Time Purchase Rewards
Eligible one-time retail purchases earn 3% back in Mayorga Coffee credits.
Credits are added to the customer’s account following an eligible purchase and may be used toward future qualifying orders before they expire.
5. Subscription Milestone Rewards
Customers with an active coffee subscription participate in our subscription milestone rewards program.
Eligible subscriptions currently receive:
- A complimentary gift with subscription order 2
- A complimentary gift with subscription order 4
- A complimentary gift with subscription order 6
-
Beginning with subscription order 8, 5% back in Mayorga Coffee credits on eligible recurring subscription orders
Milestone gifts are selected by Mayorga Coffee and are subject to availability.
Skipping or rescheduling an order does not reset milestone progress as long as the subscription remains active.
6. Subscription Cancellation & Rewards
Subscription milestone progress and available account rewards are tied to an active subscription once a customer participates in the subscription rewards program.
If the subscription is canceled, unused rewards or credits on the account are forfeited and milestone progress resets. If you subscribe again in the future, milestone progress begins again with the new subscription.
7. Redeeming Rewards
Mayorga Coffee credits can be applied toward eligible subscription or one-time purchases. Credits must be selected and applied before an order is processed and cannot be applied retroactively to a completed order.
For subscription orders:
Log in to your Mayorga Coffee account and visit the Mayorga Credits tab. To use available credits on an upcoming subscription order, toggle “Auto-apply to the next order” to ON. Your available credits will then be reserved for an eligible upcoming recurring order.
For one-time purchases:
Make sure “Auto-apply to the next order” is turned OFF so your credits remain available for a one-time purchase. After logging into your Mayorga Coffee account, shop as usual and proceed through checkout. Available credits will appear as a redemption option at the final step of checkout before payment.
A note about Shop Pay:
Mayorga Coffee credits are not currently compatible with Shop Pay. To redeem credits on a one-time purchase, please check out while logged into your Mayorga Coffee account without using Shop Pay and enter a valid payment card directly at checkout.
If you experience any issues accessing or redeeming your credits, please contact our Customer Experience team at info@mayorgacoffee.com and we’ll be happy to help.
8. Program Updates
Mayorga Coffee may update the Loyalty Program from time to time, including how rewards are earned, reward percentages, milestone requirements, qualifying purchases, available gifts, and redemption options.
The loyalty earning structure may change without prior notice. However, rewards already issued to a customer account will not be removed solely because of a change to how rewards are earned.
Previously earned rewards remain subject to the other terms of the program, including applicable expiration dates and subscription cancellation requirements.
Mayorga Coffee may also suspend or discontinue the Loyalty Program.
9. Reward & Gift Availability
Milestone gifts and other promotional rewards are subject to availability. Mayorga Coffee may substitute available gifts or reward options when necessary.
10. Program Misuse
Mayorga Coffee may suspend or remove a customer from the Loyalty Program in cases of fraud, abuse, manipulation, or other misuse of the program or its benefits.
11. Privacy
Participation in the Loyalty Program requires certain customer and purchase information to be associated with your account.
Mayorga Coffee handles personal information in accordance with our Privacy Policy.
12. Questions?
If you have questions about the Loyalty Program or your rewards, please contact our Customer Experience team at info@mayorgacoffee.com.