RETURN & REFUND POLICY

Return & Refund Policy

At Mayorga Coffee, we’re committed to source and roast the best Specialty Grade coffee for you and ensure you always experience a wonderful purchasing experience. We’d love to hear your thoughts and ideas should you ever not be fully satisfied with your order experience. 

 Specialty Grade Coffee, Chia & Black Beans

Since our organic Specialty Grade coffee, organic Chia seeds, and organic Black Beans are perishable products, we cannot accept returns on these products. We roast our organic Specialty Grade coffee in small batches according to the order demand, to ensure you always receive the freshest roast possible.

We do understand that things may go wrong during the ordering or delivery process. If your order underwent a shipping error, please contact our Customer Experience team at info@mayorgacoffee.com within 30 days of your purchase date. 

Shipping Errors:

  • Damaged product upon delivery

  • Incorrect item or quantity received 

Please include the following information in your email:

  • Order number

  • Picture of the damaged item (if applicable)

  • Picture of the items included in your package 

Quality Inquiries 

To request assistance in regards to quality, please reach out to our Customer Experience team at info@mayorgacoffee.com with the following information:

  • Proof of purchase (receipt or order confirmation number)

  • Photos of the product and description of any issues (if applicable)

  • Product details (coffee name, lot number)

Merchandise & Apparel

We carefully select and design our merch and equipment offers and want to ensure that you love them as much as we do. Should you ever be unsatisfied with your purchase of merchandise or brewing equipment, contact us with your name and the order number within 30 days of the purchase date. We offer to exchange unopened merchandise products for free, if you want to return your product for a full refund, a $9 shipping and processing fee will apply. 

Final refund/exchange will be determined upon receipt and verification that the item is in good condition and its original packaging.

Sets & Gift Packs

We offer several of our organic Specialty Grade coffees and merchandise products in bundles or gift sets – at a reduced price so you can find the perfect gift or treat yourself. If you purchased a bundle to include merchandise, and you are unsatisfied with the merchandise, we are able to accommodate a return and refund.

Once we receive the merchandise and confirm its original condition, we will issue a refund. Please note that you will be charged each item’s full price when returning an item you purchased at a reduced bundle price. In addition, a $9 shipping and processing fee applies for your merchandise return. 

Gift Cards

Our Gift Cards are automatically emailed as soon as your payment goes through. Hence we cannot refund Gift Cards. 

Incorrect Address and Items

Please ensure to double-check your delivery address when entering it in the checkout and update it accordingly before your subscription renews. If your order was delivered to the wrong address due to incorrect address information provided in our check-out, we cannot reroute your package. 

One-time orders 

If you notice an incorrect address or item in your order, the fastest option is to cancel it immediately on the confirmation page on our website or through the cancellation link in your confirmation email.

Orders can be canceled until they are fulfilled and packed for shipping. Once an order is placed, Mayorga Coffee cannot make edits without canceling the order. 

Subscription orders

We’re so happy to count you as our subscription customers! In each subscription cycle, you will receive a reminder email 5 days before your subscription order is processed to give you the opportunity to edit your order, change your delivery address, or adjust your subscription frequency. Please make any necessary changes as soon as you receive our email reminder to ensure the information is provided before your order is processed, fulfilled, and packed for shipping. 

You will also have the option to immediately cancel your order in the confirmation email, up until the time it is fulfilled and packed for shipping. Once the order is processed, we cannot make any changes to your order.

If you have any questions or need assistance with your subscription, contact our Customer Experience team via info@mayorgacoffee.com. If you do not see your subscription renewal reminder email, please double-check your spam folder.

Misdelivery

If your package is misdelivered by the shipping carrier or has been lost in transit, please contact us at info@mayorgacoffee.com with your order number and we’ll be happy to look into it for you with our shipping carriers. 

Note: If your order has an active tracking number and it is in the “Label Created” status, this means your package is in the process of being handed to our shipping carriers. At this stage, cancellations are no longer possible. However, if you experience delivery issues, please contact us for assistance.

External Purchases Policy

We stand behind the quality of our products regardless of where the item was purchased. If you are unsatisfied with the quality of your item, we are happy to assist where possible within 30 days of purchase, provided you have proof of purchase (receipt)

Please note that refund requests must be processed through the retailer where the item was purchased

Our assistance is not able to extend to pricing discrepancies, retailer-specific promotions, or shipping-related issues