RETURN & REFUND POLICY

At Mayorga Coffee, we’re committed to sourcing and roasting exceptional Specialty Grade coffee and providing a great experience from order to delivery. If something doesn’t go as expected, our Customer Experience team is happy to review the situation and help where possible.

Perishable Products

Our organic Specialty Grade coffee, organic chia seeds, and organic black beans are perishable food products. Because of this, we do not accept returns or exchanges once products have left our facility.

We roast our coffee in small batches based on projected demand to help ensure you receive it as fresh as possible.

If there is an issue with your order or delivery, please contact our Customer Experience team at info@mayorgacoffee.com within 30 days of purchase.

Eligible shipping or fulfillment concerns may include:

  • Product damaged during delivery
  • Incorrect item received
  • Incorrect quantity received
  • Package lost or misdelivered by the carrier

When contacting us, please include:

  • Your order number
  • Photos of the product or package, when applicable
  • A photo of the items received, when applicable
  • A brief description of the issue

Claim Review

Each claim is reviewed individually using the information available to us, which may include order history, fulfillment records, tracking information, carrier records, product condition, photos, and other supporting information.

Based on the results of our review, Mayorga Coffee may determine the appropriate resolution, if applicable.

Claims containing inaccurate, incomplete, fraudulent, or inconsistent information may be denied.

Quality Concerns

If you have a concern about the quality of a Mayorga product, please contact info@mayorgacoffee.com with:

  • Proof of purchase or order number
  • Photos of the product, when applicable
  • A description of the concern
  • Product name and lot number

Our team may share the information with our Quality Control team for further review.

Digital Gift Cards

Digital gift cards are delivered electronically once payment is successfully processed. Because they are issued immediately, digital gift card purchases cannot be canceled or refunded after processing.

For delivery and recordkeeping purposes, both the purchaser and the recipient may receive the gift card details by email. This helps ensure the gift card information remains accessible if the recipient has trouble locating the original message.

Receiving a copy of the gift card information as the purchaser does not mean a second gift card was issued. The same gift card balance and code are being shared for reference.

If you or the recipient have trouble locating or using a digital gift card, please contact our Customer Experience team at info@mayorgacoffee.com.

Order Changes, Addresses & Cancellations

Please review your shipping address and order details carefully before completing your purchase.

Once an order has been fulfilled and packed for shipment, we are unable to change the shipping address, modify the items, or cancel the order.

One-Time Orders

If you notice an incorrect address or item shortly after placing your order, the fastest option is to use the Cancel Order option on the confirmation page or in your order confirmation email, if the order is still eligible for cancellation.

Because order edits cannot be made directly once an order is placed, you may need to cancel the original order and place a new one with the correct information.

Subscription Orders

Subscription customers receive a reminder email 3 days before an upcoming recurring order is processed. We recommend using this time to review your upcoming order, shipping address, products, and delivery schedule.

Subscription shipping addresses are managed separately from the default address saved to your customer account. If your shipping address changes, please make sure the address is updated directly on the subscription before the next order processes.

Once a subscription order has processed, you may be able to cancel the individual order from the confirmation email until fulfillment begins.

Canceling an individual subscription order does not cancel the active subscription itself. If you no longer want future recurring orders, the subscription must also be canceled through your subscription account.

Once an order has been fulfilled and packed for shipment, changes and cancellations are no longer available.

If you need help managing your subscription, contact info@mayorgacoffee.com.

Incorrect Customer-Provided Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is shipped to an incorrect address provided during checkout or saved to a subscription, we cannot guarantee that the package can be rerouted, recovered, replaced, or refunded.

If you notice an address error before fulfillment, please cancel or update the order as soon as possible where available or let our team know.

SHIPPING TRANSIT TIMES & CARRIER DELAYS

Once an order has shipped, delivery times may vary depending on the shipping carrier, destination, and transit conditions. Estimated delivery dates are provided by the carrier and are not guaranteed.

While we work diligently to prepare and ship orders within our two-business-day fulfillment window, transit delays may occasionally occur due to weather conditions, third-party carrier operations, high shipping volumes, holidays, or other circumstances beyond our control.

Although Mayorga Coffee cannot guarantee delivery timelines once an order is in the carrier's possession, our Customer Experience team is always happy to assist. If your shipment is experiencing an unexpected delay, please contact us at info@mayorgacoffee.com with your order number. We'll gladly review your tracking information, request additional details from the carrier when available, and assist wherever possible.

LOST OR MISDELIVERED PACKAGES

If your package appears to have been lost in transit or misdelivered by the carrier, please contact info@mayorgacoffee.com with your order number so our Customer Experience team can review the shipment and work with the carrier when appropriate.

PURCHASES FROM OTHER RETAILERS

We stand behind the quality of Mayorga products, regardless of where they were purchased.

If you have a product quality concern, we're happy to review it within 30 days of purchase, with valid proof of purchase.

Please note:

  • For orders placed directly through mayorgacoffee.com, our Customer Experience team can assist with order-related questions, shipping concerns, and applicable purchase issues.

  • For purchases made through other retailers, questions regarding pricing, promotions, shipping charges, delivery issues, or refunds should be directed to the original retailer, as these transactions are managed under their respective policies.

  • Our Customer Experience team is always happy to assist with product quality concerns, regardless of where your Mayorga products were purchased.

QUESTIONS?

For assistance with an order, delivery, subscription, digital gift card, or product quality concern, please contact our Customer Experience team at info@mayorgacoffee.com.