RETURN & REFUND POLICY

At Mayorga Coffee, we’re committed to source and roast the best Specialty Grade coffee for you and ensure you always experience a wonderful purchasing experience. We’d love to hear your thoughts and ideas should you ever not be fully satisfied with your order experience. 

Specialty Grade Coffee, Chia & Black Beans

Since our organic Specialty Grade coffee, organic Chia seeds, and organic Black Beans are perishable products, we do not issue refunds and cannot accept returns on these products. We roast our organic Specialty Grade coffee in small batches according to the order demand, to ensure you always receive the freshest roast possible.

We do understand that things may go wrong during the ordering or delivery process. If your order underwent a shipping error, please contact our Customer Experience team at info@mayorgacoffee.com within 30 days of your purchase date. 

Shipping Errors:

        Damaged product upon delivery

        Incorrect item or quantity received 

Please include the following information in your email:

        Order number

        Picture of the damaged item (if applicable)

        Picture of the items included in your package 

Claim Review Process

We reserve the right to deny refunds, replacements, exchanges, or other resolutions based on the results of our internal investigation, including but not limited to order history, shipping records, proof provided, carrier information, product condition, and any information submitted in support of a claim. Claims determined to be fraudulent, inaccurate, incomplete, or inconsistent with our findings may be denied at our discretion.

Quality Inquiries 

To request assistance regarding quality, please reach out to our Customer Experience team at info@mayorgacoffee.com with the following information:

        Proof of purchase (receipt or order confirmation number)

        Photos of the product and description of any issues (if applicable)

        Product details (coffee name, lot number)

Although we do not issue refunds or process returns for perishable items, we want to ensure you are happy with your coffee and are happy to look into your order and find the perfect alternative. 

Digital Gift Cards

Our Gift Cards are automatically emailed as soon as your payment goes through. Hence, we cannot refund or cancel Digital Gift Card orders. 

Incorrect Address, Items, & Order Cancellations

Please double-check your delivery address at checkout and update it before your subscription renews. If your order was delivered to the wrong address due to incorrect address information provided during checkout, we cannot reroute your package. 

One-time orders 

If you notice an incorrect address or item in your order, the fastest option is to cancel the order immediately on the confirmation page on our website or through the cancellation link in your order confirmation email and place it again using the updated address.

Orders can be cancelled until they are fulfilled and packed for shipping. Once an order is placed and is in the unfulfilled status, Mayorga Coffee cannot make edits without cancelling the order first. 

Subscription orders

In each subscription cycle, you will receive a reminder email 3 days before your subscription order is processed to give you the opportunity to edit your order, change your delivery address, or adjust your subscription frequency. Please make any necessary changes as soon as you receive our email reminder to ensure the information is provided before your order is processed, fulfilled, and packed for shipping. 

You will also have the option to immediately cancel your order in the confirmation email, up until the time it is fulfilled and packed for shipping. Once the order is processed, we cannot make any changes to your order.

If you have any questions or need assistance with your subscription, contact our Customer Experience team via info@mayorgacoffee.com. If you do not see your subscription renewal reminder email, please double-check your spam folder.

Misdelivery

If your package is misdelivered by the shipping carrier or has been lost in transit, please contact us at info@mayorgacoffee.com with your order number, and we’ll be happy to look into it for you with our shipping carriers. 

Note: If your order has an active tracking number and it is in the “Label Created” status, this means your package is in the process of being handed to our shipping carriers. At this stage, cancellations are no longer possible. However, if you experience delivery issues, please contact us for assistance.

External Purchases Policy

We stand behind the quality of our products regardless of where the item was purchased. If you are unsatisfied with the quality of your item, we are happy to assist where possible within 30 days of purchase, provided you have proof of purchase (receipt)

Please note that refund requests must be processed through the retailer where the item was purchased

Our assistance is not able to extend to pricing discrepancies, retailer-specific promotions, or shipping-related issues