Frequently asked questions

& more on our coffee, subscriptions, and rewards!

Orders & Shipping

Can I place an order over the phone?

For customer security, all retail orders must be placed and authorized directly through our website.

Our Customer Experience team is happy to answer product questions and guide you through the online ordering process, but we are unable to place orders, accept payment information, or create manual invoices on a customer’s behalf.

When will my order ship/when will it be deposited?

Orders are shipped within two business days. Our team does not process orders on the weekend. 

We strive to fulfill local pickup orders within one business day, but please allow up to two business days. You will receive a code once it's been deposited.

HOW LONG DOES SHIPPING TAKE?

Shipping times vary depending on your location and the shipping method selected at checkout. The standard shipping option may take approximately 1–14 business days in transit, depending on destination.

We strive to fulfill and ship orders promptly. Once your order has been handed over to the shipping carrier, you can follow its progress using the tracking information provided.

Delivery dates and transit times are estimates provided by the carrier and are not guaranteed. Orders may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control, but we are happy to help look into your order with you if there is no longer movement on the package.

DO YOU OFFER FREE SHIPPING?

Yes! We offer free standard shipping on orders over $45 within the contiguous United States. APO/FPO orders over $45 are also eligible and are shipped via USPS.

Orders under $45 are eligible for our $8.99 flat-rate shipping option.

Alaska, Hawaii, Puerto Rico, and other U.S. territories are not eligible for free or flat-rate shipping. Available rates will be calculated at checkout and are determined by the shipping carrier.

CAN I CHANGE OR CANCEL MY ORDER?

If your order has not yet been fulfilled, you may be able to cancel it directly from your confirmation email.

Once an order has been fulfilled and prepared for shipment, it can no longer be canceled or changed.

Because we are unable to edit items on an existing order, if you need to make a change before fulfillment, please cancel the original order and place a new order with the correct items.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please review your shipping address carefully before submitting your order.

If your order has not yet been fulfilled, the fastest option is to cancel it and place a new order using the correct address. Once an order has been fulfilled or prepared for shipment, we cannot change or reroute the delivery address.

Mayorga Coffee is not responsible for orders delivered to an incorrect address provided during checkout.

WHAT IS YOUR RETURN AND REFUND POLICY?

Coffee, chia seeds, and black beans are perishable products and are not eligible for return.

If there was an error with your shipment or you have a concern about the quality of a product you received, please contact our Customer Experience team within 30 days of purchase so we can review the issue and assist you.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

We’re sorry about that! Please contact our Customer Experience team, at info@mayorgacoffee.com, and include:

  • Your order number
  • A photo of any damaged product, if applicable
  • A photo showing the items received in your shipment

Our team will review the issue and help make it right. 

WHAT SHOULD I DO IF MY PACKAGE IS DELAYED OR MISSING?

Tracking updates can occasionally be delayed or missed while a package is in transit.

If your package appears to be lost or has stopped moving for an extended period, please contact our Customer Experience team with your order number and we’ll be happy to review the tracking information.

If your package is marked as delivered but you cannot locate it, please allow up to 24 hours, as carriers may occasionally mark a shipment as delivered shortly before the actual delivery. If it still has not arrived after 24 hours, please contact us.

DO YOU SHIP INTERNATIONALLY?

We do not currently ship internationally.

About Mayorga & Our products

Are your products Organic?

Yes, all of our products are USDA Certified Organic

ARE YOUR COFFEES TESTED FOR MOLD AND MYCOTOXINS?

Yes! Learn more here.

What is "Specialty Coffee"?

Specialty Grade Coffee represents a high standard of coffee quality, recognized for its distinctive flavor, aroma, and overall cup characteristics.

Green coffee is carefully evaluated for quality, including flavor, aroma, acidity, body, balance, defects, and consistency. Coffee has traditionally been scored on a 100-point sensory scale, with coffees scoring 80 points or higher considered specialty grade. 

Unlike conventional commodity-grade coffee, specialty coffee is selected for its quality and distinctive characteristics, reflecting the care taken throughout growing, harvesting, processing, sourcing, and roasting.

At Mayorga Coffee, we source 100% organic Specialty Grade Coffee from Latin American producers, with a focus on quality from origin to cup.

Is Cubano Roast from Cuba?

No, our Café Cubano Roast is not sourced from Cuba. It is a blend of organic coffees from Nicaragua, Honduras, and Peru.

Café Cubano Roast pays homage to the Cuban communities that influenced Martin Mayorga throughout his life. Growing up in Nicaragua, Martin spent time with Cuban cigar makers who had fled Castro's regime, listening to their stories and experiencing their tradition of drinking dark, rich, syrupy coffee.

Years later, after moving to the United States, Martin's appreciation for Cuban coffee culture deepened through his experiences with Cuban immigrants in Miami's Little Havana.

Inspired by these traditions, Café Cubano Roast was created to honor the people, experiences, and coffee culture that shaped Martin's journey. Using our signature Latin Slow-Roasting method, we develop a bold, smooth, and syrupy flavor profile reminiscent of a traditional Cuban cafecito.

Why do you focus on coffees from Latin America?

While we have sourced coffees from other regions in the past, our focus remains primarily on Latin America because it is where our roots are.

Mayorga is a Latino and immigrant-owned company, and approximately 85% of our team members are immigrants or first-generation Americans.

We believe meaningful change in the coffee industry begins in the communities we know best. By working in regions where we share cultural ties, speak the language, and understand the historical and economic challenges facing producers, we are better positioned to help address longstanding inequities in the global coffee trade and create lasting impact for farming communities.

Are your products allergen-free?

Our SQF-certified facility does not process any of the top nine major allergens, including peanuts, wheat, and tree nuts. 

None of our coffee products contain nut ingredients. Flavor descriptors such as "almond" or "nutty" refer only to naturally occurring tasting notes and do not indicate the presence of nuts in the product.

We only process 100% Organic coffee, chia, and black beans on different production lines. 

Is your coffee Kosher?

Yes. We are certified Kosher by the Orthodox Union.

Is your coffee “bird friendly”?

Yes, our coffees are shade grown and support bird-friendly farming practices.

All of the farmers we partner with are certified organic and grow coffee in ways that help preserve native ecosystems, including birds, insects, and other wildlife. Many of our farming partners also carry Bird Friendly certifications themselves, and most maintain approximately 60% canopy cover on their farms.

Through our direct relationships and regular farm visits, we have confidence in the farming practices used by our partners.

While we do not display the Smithsonian Bird Friendly® certification logo on our packaging, this is a deliberate decision. Rather than paying licensing and usage fees associated with the logo, we choose to invest those resources directly back into the farmers and communities we partner with.

We believe this approach allows us to support environmentally responsible farming practices while maximizing the positive impact on our farming partners.

Subscriptions & Rewards

How do I manage my Mayorga Coffee subscription?

Managing your subscription is easy! Log in to your account with the email address associated with your Mayorga Coffee account. You'll receive a one-time verification code via email to securely log in: no password required!

Once logged in, select Subscriptions to access your subscription portal. From there, you can view upcoming orders, update your delivery schedule, skip or pause shipments, manage your payment information, and cancel your subscription.

As a friendly reminder, we send subscription renewal notifications three days before your next scheduled order, giving you plenty of time to review your upcoming shipment and make any necessary changes before it's processed.

How do I redeem my Mayorga Credits?

For one-time orders: Sign in to your Mayorga account and proceed to checkout. Your available credit balance will appear during checkout, where you can choose to apply your credits before completing your purchase.

For subscription orders: Sign in to your account, select Subscriptions. From there, you can toggle automatic credit redemption to ON under "Credits Balance".

For Mobile Checkout:

Click on the balance total to reveal available credits.

How do I earn Mayorga Credits and subscription rewards?

Our rewards program is designed to thank you for being part of the Mayorga Coffee community!

One-time purchases: Earn 3% back in Mayorga Credits on eligible purchases.

Subscription purchases: Enjoy complimentary gifts when you reach eligible subscription milestones, including your 2nd, 4th, and 6th orders. Beginning with your 8th subscription order, you'll also earn 5% back in Mayorga Credits on eligible recurring purchases.

Available credits can be redeemed toward future eligible purchases. 

What happens to my rewards if I skip or cancel my subscription?

Skipping or Rescheduling an order does not affect subscription milestone progress or earned credits.

Canceling a subscription: Canceling resets your subscription milestone progress and forfeits applicable subscription credits. If you subscribe again in the future, your milestone and credit progress starts over.

Previously issued credits remain subject to their original expiration dates and applicable program terms.

Do Mayorga Credits expire?

Credits expire one year after they are issued. We encourage you to redeem your available credits before they expire, as expired credits cannot be reinstated.

If you have questions about your credit balance or expiration date, our Customer Experience team will be happy to assist. Info@mayorgacoffee.com